MemoMooKids

We'd Love to Hear From You

Real people, personal responses, genuine care for your family's language learning journey

Family Team

Personal care

Quick Response

Within 2-3 days

5 Languages

Speak yours

A Message from Our Team

Hi! We're a small family team passionate about helping children discover the joy of learning languages. When you contact us, you're talking directly to the people who created MemoMooKids. We read every email personally and respond to every message.

Our Promise

Personal responses from our team, never automated replies
Thoughtful answers to your questions and concerns
Response within 7 days (usually much faster)
Available in multiple languages

Languages We Speak

Slovenian - Our home base
German - Fluent team communication
English - International correspondence
Croatian - Regional support
Russian - Additional family language

How to Reach Us

General Questions

hello@memomookids.com

1-3 business days

Technical Support

support@memomookids.com

Same day for urgent issues

School Partnerships

schools@memomookids.com

2-5 business days

Privacy Concerns

privacy@memomookids.com

Within 7 days

Billing Questions

billing@memomookids.com

1-3 business days

Feedback & Ideas

feedback@memomookids.com

We love your input!

Quick Answers to Common Questions

Getting Started

How do I start learning?

Click "Start Learning" and try our free demo - no credit card needed

What age is appropriate?

Designed for children 6-14, with content that adapts to different reading levels

How much time daily?

Just 15 minutes a day is enough for excellent progress

What devices work?

Modern smartphones, tablets, and computers with internet connection

Tracks and Pricing

How much does it cost?

€25 per language track for 12 months access (€20 with school code)

What's included in a track?

10-12 complete topics with 600-800 sentences, perfect for one school year

What tracks are available?

English (UK), English (US), and German - each with Pre-A1, A1 Part 1, and A1 Part 2 levels

Do you offer refunds?

No, but you can thoroughly test our approach with free demo mode before purchasing

Send Us a Message

We'll respond within 2-3 business days

For urgent technical issues, please email support@memomookids.com directly.

Our Slovenia Launch

Why Slovenia First

We're starting our journey in Slovenia because we understand the local educational system, cultural context, and family needs. This focused approach allows us to perfect our content before expanding.

Local Cultural Adaptation

Content includes Slovenian landmarks, traditions, and references

Curriculum Alignment

Designed to support Slovenian school language programs

Regional Understanding

Created by people who live and participate in Slovenian community life

Help Us Improve

As we launch in Slovenia, your experience and insights help us create better learning experiences for all children.

What We'd Love to Hear:

• Demo experience feedback

• Track suggestions for future development

• Slovenian cultural insights to include

• Technical improvements

• School partnership experiences

Need Technical Help?

Before You Contact Us

Check your internet connection
Update your browser
Clear browser cache
Try a different device

When to Contact Support

Demo access issues
Account problems
Payment issues
Audio problems

How to Help Us Help You

Describe what happened
Device information
Browser details
Screenshots if possible